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Are you passionate about providing excellent customer service and helping businesses grow? Do you have a knack for communication and enjoy solving problems? If so, we have the perfect opportunity for you!

A growing company located in Gbagada, Lagos, is looking for a Customer Service Representative to join their dynamic team. This position is ideal for someone with experience in sales or customer service, who is eager to take on new challenges and contribute to the business’s success.

Job Overview: Customer Service Representative

• Job Title: Customer Service Representative
• Location: Gbagada, Lagos
• Salary Range: ₦80,000 – ₦100,000 (Female)
• Work Days: Monday to Saturday
• Employment Type: Full-Time

Key Responsibilities

As a Customer Service Representative, your daily tasks will be critical to ensuring that customers have a positive experience with the company. Here’s what you can expect to do:

1. Customer Inquiries, Complaints, and Orders:
   • Respond promptly to customer inquiries and complaints received via WhatsApp and phone calls. Your role will involve addressing customer needs, providing product details, resolving issues, and offering solutions that ensure customer satisfaction.
   • Process customer orders accurately, ensuring that they receive exactly what they need and in a timely manner.
2. Assisting Walk-in Customers:
   • You’ll be the first point of contact for walk-in customers, helping them with their purchases and guiding them in making the right decisions based on their needs.
   • Build rapport with customers by being friendly, approachable, and knowledgeable about the company’s products.
3. Collaboration with the Marketing Team:
   • Work closely with the marketing team to align sales and customer service efforts. By staying in sync with marketing campaigns and promotions, you’ll be able to offer customers the best possible service and product recommendations.
   • Ensure that the company’s sales goals are met by promoting products and services in line with current marketing strategies.
4. Tracking Sales Performance:
   • You will be responsible for tracking and reporting sales performance, ensuring that the company’s targets are being met and that any issues are addressed promptly.
   • Provide insights into customer preferences and trends, contributing to business decisions and product offerings.
5. Maintaining Accurate Records:
   • Keep accurate records of all customer interactions, orders, and sales to ensure smooth operations and efficient follow-ups.
   • Maintain organized records that can be referred to for future customer support or sales reporting.

Qualifications and Requirements

To be considered for this role, candidates must meet the following qualifications:

1. Experience:
   • Proven experience in a sales or customer service role, where you have successfully handled customer inquiries, complaints, and sales transactions.
   • Experience with WhatsApp and phone-based communication is highly preferred.
2. Skills:
   • Strong multitasking and time management skills to handle various customer requests and tasks efficiently in a fast-paced environment.
   • Proactive and detail-oriented, ensuring that nothing is missed when assisting customers or processing orders.
   • Strong problem-solving skills to resolve customer complaints or issues in a way that meets their needs while maintaining company standards.
   • Excellent communication skills (both written and verbal) to effectively interact with customers and team members.
3. Attitude:
   • Ability to thrive in a fast-paced environment, managing multiple tasks simultaneously without compromising on quality.
   • A positive attitude and a genuine desire to help customers, ensuring that each interaction is pleasant and productive.

Why Apply?

This position offers more than just a job – it offers an opportunity to grow within a dynamic company. Here’s why this is an excellent career move:

1. Competitive Salary: The salary range of ₦80,000 – ₦100,000 is competitive within the industry, and the opportunity for career progression exists as the company grows.
2. Work-Life Balance: With Monday to Saturday working hours, you’ll have Sundays off to rest and recharge.
3. Professional Development: This role offers a great chance to enhance your skills in sales and customer service, with the opportunity to grow into more senior roles in the future.
4. Fast-Paced Environment: You’ll be working in an environment that is constantly evolving, offering opportunities to learn new things and gain valuable experience.

How to Apply

If you’re excited about this opportunity and meet the qualifications, we encourage you to apply today! To apply, send your CV to crestructureinfos@gmail.com.

Don’t miss out on the chance to work with a forward-thinking company in a rewarding and fast-paced role. Apply now and take the first step toward a successful career as a Customer Service Representative!

Conclusion

Being a Customer Service Representative means playing a vital role in ensuring customer satisfaction, driving sales, and contributing to the success of the business. With the right skills, attitude, and experience, you can excel in this position and take your career to the next level. If you’re based in Gbagada or the surrounding areas and meet the qualifications, don’t hesitate to apply. We look forward to hearing from you!