Mathills Services Limited is partnering with a prestigious hotel located in Owerri, Imo State to recruit top-tier talent for the following positions: General Manager and Front Office Supervisor. If you’re passionate about hospitality, possess the right skills, and are ready to take on a leadership role in a growing establishment, this is an opportunity you won’t want to miss.
These roles are ideal for professionals with a solid background in hotel management, customer service, and operational excellence. Whether you’re an experienced manager looking for your next big career move or an aspiring hospitality expert seeking to advance your career, Mathills Services Limited offers an exciting and rewarding work environment.
Position 1: General Manager
Location: Ahiazu, Imo
Employment Type: Full-time
The General Manager position is critical to the success of the hotel, responsible for overseeing all hotel operations, ensuring guest satisfaction, and leading a dedicated team to deliver exceptional service. This role offers the opportunity to make a significant impact on the hotel’s performance and growth in the highly competitive hospitality industry.
Key Responsibilities
- Operational Management: As the General Manager, you will oversee the daily operations of the hotel. This includes ensuring smooth coordination across departments such as the front desk, housekeeping, food and beverage, and maintenance. You’ll make sure all areas are functioning effectively and efficiently.
- Team Leadership: A significant part of your role will involve recruiting, training, and managing staff to maintain high service standards. You will also foster a positive and productive work environment where team members feel valued and motivated.
- Guest Experience: Your primary focus will be ensuring that each guest has an exceptional experience. You will maintain a high standard of service, address guest feedback and complaints promptly, and ensure the overall comfort of every guest.
- Financial Oversight: You will monitor the hotel’s budgets and expenditures, implementing strategies to maximize profitability without compromising the quality of service. Your financial acumen will be essential to the hotel’s long-term success.
- Sales & Marketing: You will collaborate with the marketing team to develop and execute strategies aimed at increasing occupancy rates, boosting sales, and enhancing the hotel’s visibility in the marketplace. This includes both online and offline marketing strategies.
- Compliance: Ensuring the hotel operates in line with all local laws, safety regulations, and company policies will also be one of your top priorities. You’ll make sure all health and safety standards are met to guarantee both guests and staff are safe at all times.
Qualifications & Requirements
- Experience: You must have a proven track record in hotel management or a similar role, with a deep understanding of hospitality operations, team leadership, and customer service.
- Skills: Strong leadership, communication, and organizational skills are essential. You should also be adept in financial management, strategic planning, and problem-solving.
- Education: A degree in Hospitality Management, Business Administration, or any related field will be an added advantage.
- Personal Traits: Passionate about delivering high-quality service, adaptable to change, and able to lead and inspire teams.
This is a high-impact position with a competitive salary package. The successful candidate will play a pivotal role in driving the success of the hotel and improving both the guest experience and overall profitability.
Position 2: Front Office Supervisor
Location: Ahiazu, Imo
Employment Type: Full-time
The Front Office Supervisor is responsible for ensuring the efficient operation of the front desk and providing excellent customer service to all guests. This is a key role in creating the first impression for guests and ensuring a smooth check-in and check-out experience.
Key Responsibilities
- Front Desk Supervision: You will supervise the front desk team to ensure the highest standards of service are maintained at all times. Your leadership will set the tone for the guest experience.
- Guest Interaction: You will greet and assist guests with reservations, check-ins, and check-outs. Promptly and professionally addressing guest inquiries and resolving complaints will be part of your daily responsibilities.
- Operational Management: Maintaining accurate records of room availability and bookings is a critical part of the job. You will ensure that front office operations run smoothly, from guest arrival to departure.
- Staff Training and Scheduling: You will train front office team members, ensuring they have the necessary skills and knowledge to perform their duties. Additionally, you will be responsible for creating staff schedules to ensure adequate coverage.
Qualifications & Requirements
- Experience: A minimum of 1-2 years of experience in front office operations or customer service in the hospitality industry is required.
- Education: A Diploma or degree in Hospitality or a related field is preferred.
- Skills: Excellent communication, interpersonal, and organizational skills are essential. You should be able to resolve issues efficiently while maintaining a professional demeanor.
- Salary: The position offers a competitive monthly salary of ₦40,000 – ₦45,000, with opportunities for career growth in a thriving hospitality environment.
This is an excellent entry-level opportunity for individuals looking to build a career in hospitality management and gain hands-on experience in a leadership role.
How to Apply
Interested candidates for either position should send their CV and Cover Letter to mathillsng@gmail.com with the Job Title in the subject line. Be sure to highlight your relevant skills and experience in both the cover letter and CV. The application deadline is 31st January, 2025.
Don’t miss this chance to join a reputable hotel in Ahiazu, Imo, and make a lasting impact on the guest experience and overall hotel operations. Apply now and take the next step in your hospitality career!
Conclusion: Why You Should Apply for These Roles
Joining the team at this well-established hotel provides an exciting opportunity to work in a vibrant, fast-paced environment where your contributions can make a real difference. Whether you’re looking for a leadership role as a General Manager or an operational role in front office supervision, these positions offer growth, development, and the opportunity to build a fulfilling career in the hospitality industry.