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Are you a seasoned professional with exceptional management and communication skills? A prestigious hotel with a reputation for excellence is currently seeking qualified candidates to fill the position of Front Desk (Reception) Manager at its locations in Owerri, Imo State and Enugu State.

This is an incredible opportunity to work in a dynamic and fast-paced hospitality environment where your leadership, organizational, and customer service skills will be highly valued.

Job Overview

Job Title: Front Desk (Reception) Manager
Locations: Owerri – Imo State, Enugu State
Employment Type: Full-time

The role requires a dedicated professional with experience in hospitality management to oversee the reception area and provide top-tier customer service.

Key Responsibilities

As the Front Desk Manager, you will:

1. Lead and Supervise Reception Operations:
   • Oversee day-to-day operations at the front desk, ensuring efficiency and professionalism in guest interactions.
   • Supervise and train reception staff to provide outstanding customer service.
2. Manage Guest Relations:
   • Address guest inquiries, complaints, and special requests promptly and professionally.
   • Build strong relationships with guests to ensure a positive experience throughout their stay.
3. Organize Front Desk Activities:
   • Coordinate check-ins, check-outs, reservations, and billing processes with accuracy and attention to detail.
   • Ensure smooth communication between reception, housekeeping, and other departments.
4. Ensure Professionalism and Cleanliness:
   • Maintain a welcoming and professional reception area that reflects the hotel’s standards of excellence.
5. Implement Policies and Procedures:
   • Enforce company policies related to customer service, safety, and hospitality.

Job Requirements

To qualify for this role, candidates must meet the following criteria:

1. Educational Background:
   • Candidates should possess relevant qualifications in Hospitality Management, Business Administration, or related fields.
2. Experience:
   • A minimum of 5 years of proven work experience in a similar role within the hospitality industry.
3. Skill Set:
   • Excellent verbal and written communication skills.
   • Strong leadership and team management abilities.
   • Exceptional organizational and multitasking skills.
4. Location Flexibility:
   • Candidates must be willing to work in either Owerri, Imo State, or Enugu State.

What We Offer

By joining our team, you can expect:

1. Career Growth:
   • Opportunity to enhance your career in one of the most prestigious hotels in the region.
2. Dynamic Work Environment:
   • Work in a vibrant, customer-focused setting where your contributions are highly valued.
3. Competitive Benefits:
   • Enjoy a competitive salary package and other employee benefits.

How to Apply

If you meet the requirements and are ready to take your career to the next level, we would love to hear from you!

To Apply:
Send your updated CV to organico@gmail.com with the job title (Front Desk Manager) as the subject of the email.

For Inquiries:
Send a text message to 08063166928 for any questions or additional information.

Application Deadline:
Applications will remain open until the position is filled.

Tips for a Successful Application

1. Tailor Your CV: Highlight relevant hospitality experience, leadership roles, and achievements.
2. Clear Subject Line: Ensure your email subject clearly states the job title (e.g., “Front Desk Manager – Enugu”).
3. Showcase Your Skills: Emphasize your customer service expertise, communication skills, and ability to manage a team effectively.

Why This Role Is Perfect for You

This position is ideal for experienced professionals in the hospitality industry who are passionate about providing excellent service and leading a team to success. If you thrive in a fast-paced environment and have a proven track record of excellence, this is your chance to shine.